Frequently Asked Questions
Product & Material
What material bed sheets does Horgen offer?
Our collections are made of several materials, namely, bamboo lyocell, bamboo viscose, egyptian long-staple cotton, TENCEL™ lyocell, TENCEL™ & cotton blend, and microfibre. Most of our bed sheets feature 100% of a certain material unless specified otherwise. We believe that to create quality bedding, pure fabrics are more pill-resistent long term.
Bamboo lyocell and viscose has a superbly silky and delicate hand feel with a luxe sheen when draped over your bed. This durable, hypoallergenic material is most suitable for those who prefer a cooling, silky soft material.
Egyptian long staple cotton is one of our signature fabric materials with a lustrous hand feel with luxurious hotel-like finish. This material features a smooth yet crisp fabric designed to age with you, providing more comfort after each wash.
TENCEL™ lyocell is luxuriously soft to touch, woven with higher density than most to achieve a well weighted, pill-resistent fabric. It is most suitable for those who prefer a cooling and crisp material.
Our TENCEL™ & cotton blend offers the duality and durability of crisp yet smooth sheets, while maintaining the shine of TENCEL™. This fabric is thick yet durable with a slightly soft and silky hand feel.
Will my sheets shrink after being washed?
There may be some minor natural shrinkage after the first wash, but this will not affect your use of the sheets as all Horgen sheets are slightly oversized to account for this.
What are your sheet sizes?
Shipping & Delivery
How long will it take to process and receive my order?
All orders will be processed within 24 working hours. After an order is processed, you will receive a confirmation email, and your items will be delivered within 3 to 5 working days.
What are your shipping rates?
We are pleased to offer free shipping on all orders above $70 within Singapore. All orders will be trackable and tracking numbers will be provided with the confirmation email.
For orders less than $70 within Singapore, a shipping fee of $5 applies.
Do you ship internationally?
We do! Simply contact us at horgen.sg@havenlifestyle.asia and we will be happy to provide you with a quote for shipping to your location.
Returns & Exchange
What is your return and exchange policy?
We have full confidence in our products and believe that you will love them too. However, should you wish to return or exchange an item, you may do so within 30 days of the date of purchase. Simply contact us at our social media pages and a customer service associate will be in touch with you within 1 business day. Returns must be unused, unwashed, and in the original packaging.
For more information, please click here.
Fabric Care
Do I need to wash my sheets before using?
Our sheets come pre-washed, so they can be used right out of the box. Of course, if you have sensitive skin or any allergies, it is best to wash them first before using.
How should I wash my sheets?
Our sheets are very low maintenance—simply pop them in the washer and wash on cold with a mild detergent. Line dry or tumble dry on low. Pro tip: line dry for a (largely) wrinkle free finish. Alternatively, tumble dry until 80% dry and then hang up till fully dry to minimise wrinkles.
Designed For Better Sleep